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Channel ingest reliability improvements
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HANDLET LIMITED · Company number 16962053 · Registered office: 27 Wright Way, Sawtry, Huntingdon, Cambridgeshire, England, PE28 5WW · support@handlet.ai
May 21, 2026
Channel ingest reliability improvements Provider message ingest, canonical conversation handling, and export monitoring are now easier to reason about. We improved the technical foundations behind connected channel ingest.
Canonical messages Provider events are normalized into canonical message records so the inbox has a consistent view across channels.
Conversation safeguards Handlet now guards against risky conversation merge or split behavior when the system cannot prove the change is safe.
Export monitoring Operational state for ingest and export fanout is easier to inspect during support investigations.