Privacy at a glance

This page is a short summary of how Handlet uses personal data. It is based on our fuller Lawful basis & data categories and How we process personal data pages and our Privacy Policy.

What Handlet does with data

• Runs your inbox — We process account details, your business profile, and the messages and contacts you bring in so we can show threads, drafts, and workflows.
• Uses AI to assist you — We use AI for intent recognition and, where enabled, drafts, summaries, quote or complaint support, social content, and call assistance. Human review is the default unless you explicitly enable supported automation. We do not use customer communication data for cross-customer learning, benchmarks, partner products, or external examples without separate explicit customer authorisation.
• Keeps things working safely — We use limited technical data (for example logs, device type) for security, reliability, and support.
• Honours your choices on channels — When you connect Gmail, WhatsApp, or another provider, you give Handlet the technical authorisation needed to make that connection. You can disconnect it at any time. That provider authorisation does not necessarily mean that consent is our UK GDPR lawful basis.
• Uses trusted providers — Some processing is handled by carefully chosen third parties for hosting, payments, messaging, AI features, analytics where enabled, and support/security. See our Subprocessors list.

Your responsibilities

• Your customers’ data — When you use Handlet for client conversations, you are usually the controller of your customers’ personal data; Handlet acts as a processor on your instructions for that message data.
• Accuracy — AI output is not legal or professional advice; you remain responsible for what you send.

Where to read more

HANDLET LIMITED (Company No. 16962053)