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AI Assistance: Handlet uses AI for intent recognition and, where enabled, drafts, summaries, quote support, social content and call assistance. AI output can be wrong and should be checked before use. Learn More

© 2026 Handlet. All rights reserved.Terms Privacy

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HANDLET LIMITED · Company number 16962053 · Registered office: 27 Wright Way, Sawtry, Huntingdon, Cambridgeshire, England, PE28 5WW · support@handlet.ai

Getting Started
Onboarding

Connecting Gmail
Connecting Outlook
Connecting Custom Email
Tone Preview
How Tone Inference Works

Inbox

Using the Inbox
Conversation States
Why Messages Are Grouped

Messages

How Messages Arrive
Review Before Send
When Messaging Fails

Settings

Channels And Tone
Recalibrating Tone
What Confidence Means

Trust And Safety

AI Transparency
Keeping Your Account Secure
What Gets Logged

Quote widget

Website quote widget
Troubleshooting the quote widget

Review Before Send

Check AI-assisted replies and quote suggestions before they reach customers.

Handlet is designed for review before send. Suggestions can save time, but they can still be incomplete or wrong.

Review checklist

Does the message answer the customer's actual question?
Are prices, dates, and availability correct?
Is the tone appropriate for your business?
Are legal disclosures or policy caveats included when needed?
Is anything sensitive or private included by mistake?

When to rewrite

Rewrite the suggestion if it sounds too certain, makes a promise you cannot keep, or needs business judgement.

© 2026 Handlet. All rights reserved.